Refund policy

Custom / made-to-order holsters

Every holster is built to your specs — gun model, hand, colors, attachments. Because each one is one-of-one, custom holsters are final sale, except:

• We built it wrong (wrong model, hand, or options vs. your order) — we'll remake it or refund you.
• It arrives damaged or defective — email us within 14 days of delivery with photos and we'll make it right.

In-stock items

Unused, unmounted in-stock items in new condition can be returned within 30 days of delivery for a refund to your original payment method. You cover return shipping unless the return is our mistake.

Cancellations

Full refund if you cancel before production starts. Once your holster's on the bench, the order can't be cancelled.

How to start a return or claim

Email hydetac@gmail.com with your order number and photos (if defective). We'll send return instructions. Refunds go out within 5 business days of us receiving the item.

Warranty

Every Hyde Holsters holster is covered by a lifetime warranty against defects in materials and workmanship. If your holster ever fails under normal use, we'll repair or replace it — just contact us.